Question 1

What should the customer know about your pricing (e.g., discounts, fees)?

Accepted Answer

• Prices are based on the duration of each lesson and the number of students
 • Prices for private swim lessons may vary based on the location where the lessons will be held.
 • Enjoy discounted prices when you purchase a pack of 10!

Question 2

What is your typical process for working with a new customer?

Accepted Answer

• Initial contact
 • Inquiry assessment
 • Lesson scheduling
 • Registration and payment
 • lesson preparation
 • Lesson execution
 • Progress tracking
 • Customer support

Question 3

What education and/or training do you have that relates to your work?

Accepted Answer

• WSI (Water Safety Instructor) Certification
 • Lifeguard Certification with CPR/AED for Professional Rescuers
 • First Aid Certification

Question 4

What types of customers have you worked with?

Accepted Answer

Children: teaching them basic water safety skills, floating, kicking, and swimming techniques for
their age and skill level.
Adults: adults looking to improve their swimming skills for fitness, triathlons, or water-based activities.
Competitive swimmers: refining stroke techniques, improving speed and endurance.
Individuals with disabilities: teaching them water safety skills, improving mobility and coordination,
and promoting confidence and independence in the water.

Question 5

What advice would you give a customer looking to hire a provider in your area of work?

Accepted Answer

Prioritize safety, qualifications, and personal comfort when making your decision.

Question 6

What questions should customers think through before talking to professionals about their project?

Accepted Answer

• What are my swimming goals?
 • What is my current swimming level?
 • What is my preferred learning style?
 • What is my availability?
 • Do I have any health concerns or special conditions?
 • What are my expectations from the swim instructor?
 • What are the swim instructor’s experience and qualifications?

FAQs